Terms & Conditions of Sale:

  • The prices are quoted in Singapore Dollar inclusive and exclusive of Goods and Services Tax (GST) at the prevailing rate of 7% and offered lying in Singapore unless stated otherwise. Overseas buyers may, if prevailing GST rules permit, claim GST paid according to prevailing guidelines.
  • All wines are offered subject to remaining unsold and subject to our written confirmation.
  • To place an order, please email to sales@artisan-cellars.com or contact us at +65 6838 0373 (by phone).
  • All wines remain the property of Artisan Cellars Pte Ltd until payment is received in full.
  • Payment must be made in full upon receipt of invoice unless the customer has an approved credit account. Artisan Cellars reserve the right to cancel unpaid orders at any time after due payment date.
  • All export orders are to be paid for in full prior to the wines being released for export.
  • A storage charge will be levied for goods, which payment has been made but not collected beyond 15 days.
  • Payment modes of direct interbank transfers, crossed cheque in Singapore Dollars, as well as American Express, VISA and Mastercard credit cards are acceptable.
  • Artisan Cellars Pte Ltd bank details are as follows:
    Account holder name: ARTISAN CELLARS PTE LTD
    Account holder address: 390 ORCHARD ROAD #B1-01 PALAIS RENAISSANCE, SINGAPORE 238871
    Bank name: CITIBANK SINGAPORE LTD
    Bank address: ROBINSON ROAD P.O. BOX 330, SINGAPORE 900630
    Swift code: CITISGSGGCB
    SGD account number: 0-639951-006
    USD account number: 0-639951-014
    EUR account number: 0-639951-022
  • Credit card online payment can be made via secure website https://www.artisan-cellars.com/online_payment.php
  • All online transactions are processed on a secure payment page (SSL Server Certificate), Artisan-Cellars Pte Ltd do not store or handle your credit card details.

Delivery Information:

  • Local delivery charges:
    Express Delivery (same day delivery 10 am - 6 pm): S$35.00 per Singapore address
    Normal Delivery (within two working days): S$25.00 per Singapore address, waived for purchases in excess of S$500.00.
  • Customers are liable to borne administrative fees associated with wines sold in-bond as a reimbursement to the monies paid to the Singapore Customs, as well as other transportation charges beyond the standard delivery charge (see the point above) to a single Singapore address.
  • Customers are advised to and shall be deemed to have inspected all goods immediately upon collection or delivery (as the case may be) and shall notify us forthwith (within 24 hours) of any discrepancy or damage.
  • Artisan Cellars Pte Ltd shall not be liable for any failure to meet our obligations occasioned by circumstances beyond our control.

Return & Refund Policies:

  • Wines sold are non-returnable. Once goods have been out of our physical control for any period, any damage or shortfall shall be deemed to have occurred thereafter.
  • In the event that the wine sold is corked or oxidized, we will provide replacement of the same wine depending on availability.
  • If the wine is not available, refund will be provided in the form of store credit or monetary refund by way of cash, bank transfer or cheque. The faulty wine must be returned to Artisan Cellars Pte Ltd for verification before replacement or refund can be issued.

Legal Drinking Age Requirement:

  • You must be of legal drinking age to access this Site. Artisan Cellars Pte Ltd does not sell or serve alcohol to persons under age. By accessing the Site, you affirm that you are over the age of 18. Artisan Cellars Pte Ltd makes every effort to ensure that alcoholic beverages are not delivered to or served to anyone who is under the age of 18.

GENERAL ENQUIRIES

sales@artisan-cellars.com
Phone +65 6838 0373

WINE EVENTS RSVP

events@artisan-cellars.com
Phone +65 6838 0373

OFFICE & SHOWROOM

390 Orchard Road #B1-01
Palais Renaissance
Singapore 238871

Monday-Friday 9 am - 6 pm
(Closed on Saturdays, Sundays and public holidays)